At Femi9, customer satisfaction is our priority. This Cancellation & Refund Policy outlines the terms for order cancellations, refunds, and returns. Please read it carefully before making a purchase.

1. Order Cancellations

a) Before Shipping

• Orders can be canceled within [1 days] of placing the order, provided the items have not been shipped.
• To cancel an order, contact our customer support team at femi9.official.dpi@gmail.com or 98840 06417 with your order details.

b) After Shipping

• Once an order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the item. (Refer to the Return Policy section.)

2. Return Policy

We accept returns under the following conditions:

a) Eligibility

• Items must be unused, unworn, and in their original packaging with all tags intact.
• Returns must be initiated within [2 days] of receiving the item.
• Certain items (e.g., intimate wear, personalized products, or sale items) may not be eligible for return. Refer to the product description for exclusions.

b) Process

1. Contact our support team at femi9.official.dpi@gmail.com or 98840 06417 to initiate a return.
2. Provide your order details and reason for the return.
3. Once approved, ship the item to the address provided by our team.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Policy

a) Refund Eligibility

Refunds are issued under the following conditions:

• The order was canceled before shipping.
• The returned item meets the eligibility criteria (unused, in original condition).
• The item received was defective, damaged, or incorrect.

b) Refund Process

• Approved refunds amount will be credited within [3 days] after receiving and inspecting the returned item.
• Refunds are issued to the original payment method.

c) Non-Refundable Cases

• Items that do not meet the return criteria (e.g., used, damaged by the customer).
• Shipping charges, unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [3 days] of delivery with photos of the item and packaging. We will arrange for a replacement or refund.
We will replacement within 3 working days.

5. Contact Us

For cancellations, returns, or refunds, reach out to us:

• Email: femi9.official.dpi@gmail.com
• Phone: +91 98840 06417